Reference

Your Rights and Our Rules on sl77

Everything you do on sl77 — from opening your account to depositing via Touch 'n Go eWallet or GrabPay — sits within a clear set of terms.

Account TermsData & PrivacyJurisdiction-Dependent AccessContact RightsCookie Policy
sl77 Your Rights and Our Rules on sl77
DATA AND SECURITY

How We Protect and Manage Your Information

Your data stays yours. We collect only what is necessary to run your account, process payments, and meet the verification requirements that apply in your region. We do not sell your personal data to third parties, and access within our team is limited to staff who need it to service your account.

Data Retention We hold your account data for as long as your account is active and for a defined period after closure, in line with applicable regulatory requirements. You can request a summary of what we hold at any time.
Cookie Use We use cookies to keep you logged in across sessions, remember your lobby preferences, and measure which parts of the platform you use. You can manage cookie preferences from your browser settings at any time.
Account Security Every login is protected by one-time password verification sent to your registered contact. If you suspect unauthorised access, change your password immediately and contact our live chat team to flag the session.
Data Request and Deletion To access, correct, or request deletion of your personal data, contact us via email with your account details. We aim to respond to all data requests within a reasonable timeframe as required under applicable rules.
REACH OUR TEAM

Contact Us About Legal or Account Matters

If any part of our terms is unclear, or if you need to raise a concern about your account, data, or a transaction, we have direct channels open. Players in Kuching and across Malaysia can reach our team through the options below — bring your account details and a brief description of the issue.

Team online

Live Chat

Available directly from the sl77 lobby. Start a chat session from your account dashboard and a member of our team will pick it up. Best for account and transaction queries.

Email Support

Send detailed legal or data-related queries to our support address. Include your registered account email and a clear description so we can route it to the right team quickly.

Account Help Centre

Step-by-step guidance on account verification, data requests, and how to close your account is available in the Help Centre, accessible after login from the account menu.

Common Questions About Our Terms

Access depends on local law and is available where online gaming is permitted in your region. It is your responsibility to confirm eligibility under the rules that apply to your location before opening an account.

We may hold a pending withdrawal until verification is complete. You will need a government-issued ID and proof of your payment method, such as your Touch 'n Go eWallet or Boost account details.

Yes. Send a data access request to our support email with your registered account address. We will confirm what we hold and provide it within the timeframe required under applicable data rules.

Contact our live chat team or email support and request account closure. Our team will confirm the steps, including how any remaining wallet balance will be returned to your verified payment method.

We send a notice to your registered contact details before material changes take effect. Continuing to use the platform after that period means you accept the updated terms. You may close your account if you do not agree.

Change your password straight away, then contact live chat to flag the session. Our team can review login activity on your account and take steps to secure it while the matter is investigated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.